WH Kemp serve many of the UK’s leading manufacturers with cable assemblies and wiring harnesses and the pandemic has resulted in changing order patterns from most customers.

Our continual improvement programmes have always had a focus on ensuring our manufacturing processes are flexible. This presents the challenge of quickly putting one job aside and switching to another to ensure our customer’s production lines keep running. In an instant, our team need to ensure people with the right job skills, factory space, materials, machinery and testing equipment are all at hand to meet our customers demand. Of course, one must not forget the administration team’ efforts to keep the paperwork in order from order tracking to various declarations required.

Our Need for Flexibility During the Pandemic

WH Kemp has maintained close to a 100% delivery record during the year. Admittedly, this has come at a greater cost to the company, with higher raw material and work in progress inventory and reduced labour efficiency. Yet, maintaining our 100% customer retention record and year on year growth with our customers is the prize we continue to enjoy.

We are proud of how our team have responded during the pandemic, working throughout to ensure our customers’ need for flexibility have been met and that their production lines have never stopped due to a shortage of wiring harnesses and cable assemblies.

This article is originally from WH Kemp Responding to Customers’ Need for Flexibility, created by John Wyatt.