WH Kemp Privacy & Cookies Policy

WH Kemp are committed to protecting and respecting your privacy

This policy, together with our terms and conditions sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.

Your Personal Data

Information we may collect from you

Personal Data provided when completing a contact form on our website

Get in Touch’ web form

This web form requires users to agree to the terms outlined in this Privacy Policy before a successful submission.

Our ‘Get in Touch’ web form does not store any of your personal data/information on our website/web server.

Our ‘Get in Touch’ web form automatically emails our administration team with your enquiry / message directly.

Note, this web form does record your IP address information.

For security, all information submitted via our website is done so using 256bit SSL encryption ( Green Padlock ).

‘Get a Quote’ web form

Our ‘Get a Quote’ web form requires users to agree to the terms outlined in this Privacy Policy before a successful submission.

Our ‘Get a Quote’ form does store additional file uploads or drawings you submit on our website / web server.
This information is stored only for the duration of time needed to complete your quotation request, then it is permanently deleted from our website/ web server backend.

This web form does record your IP address information.

For security, all information submitted via our website is done so using 256bit SSL encryption ( Green Padlock ).

GDPR & the ‘right to be forgotten’

As our ‘Get a Quote’ web form does not create a user account, there is no process that allows users to delete this information directly.
If you would like to request we delete this data on your behalf, please contact our DPO directly at info@whkemp.co.uk or call us on +44 (0) 1373 823 322.

Disclosure of your Information

We may disclose your personal information to third parties if we are under a duty to share your personal data in order to comply with any legal obligations. This includes exchanging information with other companies, government bodies and organisations for the purposes of fraud investigation and other criminal investigations.

WH Kemp, Email Marketing and your Personal Data

https://www.whkemp.co.uk uses 256 bit class leading SSL encryption across our whole website.

We provide the facility to sign up to our mailing list. This is carried out in accordance with GDPR rulings of 2018. We use a secure email aggregation service ( MailChimp ) for the purpose of doing this. Please note that subscribing to our mailing list via MailChimp falls under their Privacy Policy which can be viewed here.

We offer double opt-in at submission and provide the facility for users to unsubscribe at any time with ease.

We do not share your personal information with any other company for marketing or advertising purposes. Submission to our mailing list is strictly for the intended use of WH Kemp and for providing our subscribers with useful, relevant and helpful information on our services and products.

Other ways we may process your Personal Data

We may also ask you for information when you report a problem with our website.

If you contact us, we may keep a record of that correspondence temporarily offline in order to help us complete your enquiry efficiently and effectively.

Google Analytics, Tracking Codes and your Personal Data

We use Google Analytics to provide anonymised details of our users’ visits to our site including, but not limited to, traffic data, location data, blogs, operating system, browser usage and other communication data may be collected by our Google Analytics account.

This data does not contain any personal information about our users including IP addresses.

To find out more about how Google Analytics deals with Personal Data, please view their privacy policy here.

Where we store your Personal Data

The data that we collect from you via our third party Newsletter subscription facility ( Mail Chimp ) may be transferred to, and stored at, a destination outside the European Economic Area (EEA).

All information you provide to us for this purpose is stored on our third party Newsletter subscription facility secure servers and NOT on our web servers.

Although we invoke class leading 256bit SSL encryption thought our website, the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Website Security

httsp://www.whkemp.co.uk uses 256 bit class leading SSL encryption across our whole website.

Additionally, our web server use a Firewall which reduces the chances of system and brute force hacking breaches.

Strong 22 character passwords are used for securing all administration areas of our website / web server and these passwords are updated and renewed on a monthly basis by our website administrator.

Website Data Breaches

In the event our administrators are informed of a data breach, we will take immediate action to secure our website then contact all affected users, informing them of what action we’ve taken to secure their information and if there is any additional action we suggest they undertake on their own.

IP Addresses and Cookies

Via Google Analytics, we may collect information about your computer, including approximate geographic location, operating system and browser type for search engine optimisation purposes. This is anonymised statistical data about our users’ browsing actions and patterns and is not able to identify any individual and/or collect personal information.

Via Google Analytics, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern
  • To store information about your preferences and so allow us
  • To customise our site according to your individual interests
  • To speed up page loading times for our users
  • To speed up page loading times for our users

 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site

Your Rights

We will not provide any of your data, either submitted via our web forms, newsletter subscription submissions and/or shop purchases to third parties for marketing purposes.

Furthermore, we will not store or use your data for our own internal marketing purposes unless you have expressly given us permission – such as subscribing to our own newsletter, agreeing to our Privacy Notice and completing the ‘Double Opt-in’ stage at submission.

Note that our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data whilst on these websites.

Access to Information (FOIA)

The UK Freedom of Information Act (2000) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Please contact our DPO directly at info@whkemp.co.uk or call us on +44 (0) 1373 823 322.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. However, we advise that you check this page regularly to keep up to date with any necessary changes.

This Privacy Policy was last updated on : 22-01-2021

Contact Details

If you have any questions, comments or requests regarding this privacy policy, please contact us via the information on our contact us page.

50 Years Of Wh Kemp

50 YEARS OF RELIABILITY • 50 YEARS OF TRUST • 50 YEARS OF VALUE