Quality Assurance vs Quality Control

Claire Borovac Management TeamClaire Borovac, our QHSE Manager has reflected on some aspects of her role.

Claire joined WH Kemp in 2010 and brought with her 30 years’ experience in Quality Management within the scientific and engineering sector. Her responsibilities at WH Kemp include working closely with customers, safeguarding their auditing requirements, and leading the Company’s ISO, AS, H&S and ES related projects. You can connect with Claire on LinkedIn here.

Everybody wants a high-quality product, but do you know the difference between Quality Assurance and Quality Control?

Here at WH Kemp we pride ourselves on our industry-leading quality statistics, and this is due to our focus on Quality Assurance.  Putting in place methods to ensure product is built right first time, such as Standard Operating Procedures, photos, instructions, layup boards, test boards etc. is an essential part of our NPI process and ongoing Continual Improvement programme. Everybody is clear on which tools to use, components, order of assembly, test requirements and other loom-specific information.  With over 5000 customer drawings on file this is no small task!

Quality Control – such as final inspection – is an important part of the whole process, but it is much better to get things right during the build process rather than having to rework something at the end.  Our “correct to customer” figures of 99.96% for 2023 show the benefits of early investment in getting the process right.

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John Wyatt Management Team

John Wyatt

Managing Director

Prior to acquiring WH Kemp in 2012, John’s business career spanned 30 years in the City of London and in Continental Europe; specifically, Switzerland and Hungary. He successfully directed business units within a number of multinationals, in the consumer, retail and engineering sectors. Amongst the companies where John has worked are Wilkinson Sword, Swedish Match, Pharmacia and Tesco. He has also held the position of MD at various manufacturing SMEs. This wealth of business experience, in tandem with John’s personal and open management style, has proved invaluable at WH Kemp in cementing excellent customer and staff relationships. John also holds an MBA from CASS Business School.